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Frequently Asked Questions

1. How can I reach the family nurse practitioner after hours?

Our family nurse practitioners are available 24/7 after hours. To contact us, please use our regular business phone number: 828-239-9400.

2. What's the difference between family practice and general practice?

Family practice and general practice are often used interchangeably. Typically, general practice may not include pediatrics or geriatric care. At Family 1st HealthCare, our family nurse practitioners provide primary care for patients of all ages.

3. What laboratory tests does your family practice offer?

Family 1st HealthCare Associates offers a wide range of laboratory tests, including point-of-care tests such as pregnancy, strep, flu, COVID-19, and urine analysis. We also provide results within one day for tests like kidney function, liver function, chemistry, CBC, diabetic testing (including A1C), thyroid function, hormone testing, pap smears, STD screenings, prostate antigen, vitamin deficiencies, cholesterol, food intolerances, and celiac disease. With a certified technician, we offer over 17,000 laboratory tests.

4. What is the role of a family practice?

A family practice focuses on improving family functionality by providing comprehensive care to each member of the family.

5. What are the advantages of seeing a family nurse practitioner over a physician?

Family nurse practitioners bring a unique approach to medicine. They start with undergraduate degrees in nursing before pursuing graduate studies, which emphasizes patient care and fosters compassion. This background allows them to provide the same quality of care as physicians.

6. What conditions fall under primary care?

Primary care addresses common illnesses such as obesity, high blood pressure, diabetes, depression, anxiety, low libido, family planning, high cholesterol, thyroid dysfunction, low testosterone, anemia, acne, skin infections, skin conditions, urinary frequency, constipation, and diarrhea.

7. Does your family practice offer at-home doctor visits?

Yes, Family 1st HealthCare Associates does offer at-home doctor visits. You can schedule these visits through our website.

8. In which towns do you provide at-home doctor visits?

Currently, our family practice offers at-home doctor visits in Lenoir on a limited basis.

9. Why is a family practice important?

A family practice is essential because everyone eventually deals with illness. Having an established family primary care provider ensures prompt and personalized care, especially during times of uncertainty like the pandemic.

10. How can I pay my family's primary care bill?

At Family 1st HealthCare Associates, we collect co-pays at the beginning of your visit if you have insurance with a co-pay. For those with deductible plans that aren't met, full payment is required at the time of the visit, and this amount goes toward your deductible. Patients are responsible for expenses not covered by insurance. We accept payment in cash, check, credit, debit, or HSA cards.

11. What is telemedicine, and how does it work?

Telemedicine provides a convenient way to consult with your healthcare provider. You schedule a telemedicine visit, and prior to your appointment, you'll receive a link via email or text message. Click the link for an interactive video chat with your provider from the comfort of your home or preferred location. If a prescription is needed, your healthcare provider can send it to your chosen pharmacy. Telemedicine is an excellent alternative for quick medical advice or consultations.

12. What are your prices for uninsured patients?

For uninsured patients, our fees are as follows:

  • New patient visit: $250

  • 20-minute follow-up visits: $150

  • Basic lab work: Less than $50

  • EKG: $85

  • Pap smear: $65

If you have any additional questions, please contact us at 828-239-9400.

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